What is your refund policy?
Our refund and returns policy last 30 days. You have to take pictures of the issue and attach them to your message with a detailed description. To complete your return, send us a message with the title “return”.
What is your reship policy?
Although we have a very high success rate of delivery (close to 100 %), there still is a slight chance of customs seizure. It does not depend on us. The issue is that about 99 % of packages in the US and UK go through customs control without strict control. The rest 10 % have more detailed control and these parcels may be seized. Statistics are that 1 – 5 parcels of 1000 are seized. In case it happens: we reship for free.
When do you decide that the order should be reshipped?
Depends on the situation with deliveries in general. At the moment we start considering reship possibility if the order wasn’t delivered within 30 days from the moment of shipping.
If you have any following questions get in touch with us and we will be glad to guide you — CONTACT US